Purchase Conditions
In this section of Madrid Comedy Lab (hereinafter, the Platform), we outline the conditions you must accept if you wish to purchase any of the products or services we offer on our Platform. Our Platform allows you to acquire tickets for various types of events organized by numerous organizers, as well as different products associated with events or artists (for example, artist merchandise, products related to activities such as books, CDs, etc.). In this document, unless any of them have specific contracting conditions, we will refer to all products you can purchase on the Platform as Tickets or Products.
If you wish to obtain general information about our Platform or our Privacy Policy, we recommend reading these other sections: Legal Notice and Cookies and Privacy Policy, which you can find at the end of the document.
We hope you agree with everything stated here and in the rest of the legal documents; if not, we're sorry, but you will have to stop browsing our website and will not be able to use our service. In that case, feel free to contact us to discuss any of the points mentioned here.
The index of the points contained in this section is as follows:
Basic aspects of the Platform
What options does the Platform offer?
How to purchase Tickets or Products through the Platform?
Suspension, substantial modification, or cancellation of an Event
Return Policy
Unsubscribing from the Platform
Customer Service
Newsletter subscription
Event Policies
1. Basic aspects of the Platform
Before purchasing tickets, it is important to carefully read the Purchase Conditions to ensure that the Platform offers what you are looking for and that you agree with the sales conditions we offer.
These Purchase Conditions are available to the customer before making the purchase and must be expressly accepted to proceed with the purchase.
By selecting the option "I have read and accept the Legal Conditions," you agree to accept the following terms and conditions. Any new features or tools that may be added to the current service will also be subject to the terms and Purchase Conditions, although these new conditions will only apply to Products you have already purchased if they offer more advantageous options.
Reading and accepting these Purchase Conditions is a necessary condition for using the services of the Platform. These Purchase Conditions govern the relationship between the buyer of the Products (hereinafter, the "Buyer") and the seller of the Product (hereinafter, the Organizer) and Madrid Comedy Lab SL (hereinafter, "the Platform") in our capacity as an intermediary. Madrid Comedy Lab SL is an entity with its registered office at Calle Orense 21, 1b - 28020 (Madrid) with NIF B70676556. Contact email: contact@comedylabtickets.com.
As a buyer, you acknowledge having sufficient capacity to contract, having read and understood these Purchase Conditions of the Platform, and accepting them.
2. What options does the Platform offer?
Through our Platform, you can acquire all those Tickets and Products offered by the Organizers registered on the platform. From the platform, we offer a space where you can access different Events easily, as well as the Products associated with them. The platform only provides you with a system where you can access Events in a unified manner and purchase Tickets. If you have any questions about the purchase process, we recommend contacting us at contact@comedylabtickets.com, as we are the technological Platform that makes it possible.
You should note that we do not organize the Events nor set the prices or access conditions for them, so if your question or comment is about a specific Product or Ticket, we recommend contacting the Organizer directly, as they can provide you with all the information firsthand.
In any case, we are at your disposal and will be happy to assist you and act as an intermediary between you and the event organizer.
3. How to purchase Tickets or Products through the Platform?
If you are interested in acquiring Tickets for an Event, you must register for it; to do so, you must have read the specific characteristics of the event carefully and agree with them before purchasing the Tickets. We detail below the different phases of the registration and Ticket acquisition process:
Select the type and number of Tickets and/or corresponding Products and click "Buy";
Enter the personal data requested by the Organizer;
Accept the purchase conditions and click "Complete purchase," after which you will be redirected to the payment gateway;
Complete the payment details;
You can save your ticket through 2 methods:
I. Once you make the payment, we will show you a page with a button indicating "download tickets." By clicking the button, you will download the ticket immediately to your computer.
II. You will receive the corresponding Tickets at the email address provided.
This document will always serve as proof of purchase, containing the Organizer's data so that you have their information and can contact them directly in case of any incident, and the link to these purchase conditions so that you always have them available.
If you have had any problems during the purchase process, you can contact the platform at the email address "contact@comedylabtickets.com".
Our customer service team will respond as quickly and efficiently as possible; we always respond to all cases and try to expedite communication between the buyer and the promoter to achieve the fastest possible resolution in necessary cases.
In any case, you guarantee that the data you provide us is truthful and are responsible for communicating any modification or update of the same. Therefore, you will be solely responsible for responding to any false or inaccurate information you provide and the data you provide in your relationships with us, other users, and particularly regarding the Organizers.
4. Suspension, substantial modification, or cancellation of an Event
An event will be considered suspended, substantially modified, or canceled if the organizer communicates such suspension, substantial modification, or cancellation, or if it is demonstrable through reliable means that this has occurred. In this case, the customer will receive from the Platform a refund of the total price paid for their ticket (including management fees) within a maximum period of 10 days from the organizer's communication or from the moment the Platform becomes aware of the reliable fact that demonstrates it.
The refund will be made to the current account associated with the card used by the buyer in the ticket purchase process. The customer will not have to take any action, as the Platform itself will proactively make the refund. However, we will be happy to respond to customers who write or call us asking about this case.
Except in the case where the purchase has been processed through a payment gateway owned by the organizer and not by the Platform. In this case, the event organizer will be responsible for processing the refund. If this is the case, the buyer is informed before making the purchase that the purchase will be made through a payment gateway not owned by the Platform but by the event organizer.
So that the buyer knows at all times who the event organizer is, the platform provides this information on the event page and also in the legal conditions of the purchased ticket.
On the other hand, to confirm that the event has taken place, the Platform provides the customer with different communication channels and an email to leave comments about the event (this message is sent approximately 24 hours after the event, provided the promoter has not voluntarily marked the desire not to send this email to collect comments).
5. Return Policy
Attendees of shows and recreational activities have the right to enjoy the show or participate in the recreational activity. They also have the right for such events to take place in their entirety, in the manner and under the conditions under which they were announced. Users will be entitled to a full or partial refund of the amount paid for the tickets in the event that the show or recreational activity is suspended or substantially modified, except in cases where the suspension or modification occurs once the show or activity has already begun and is due to force majeure. All of this is without prejudice to any claims that may be applicable under the relevant civil and commercial regulations.
Regarding the right of withdrawal as a consumer, for informational purposes only, we inform you that the applicable regulation — specifically Article 103 section l) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws — specifically excludes from the right of withdrawal the supply of services related to leisure activities.
To ensure the buyer is always aware of who the event organizer is, the platform provides this information both on the event page and in the legal terms of the purchased ticket.
6. Unsubscribing from the Platform
You may request to unsubscribe from our Platform at any time by sending an email to contact@comedylabtickets.com, and we will process it as soon as possible. We won’t ask you to justify the reason for your request, although we reserve the right to ask you for feedback for statistical and service improvement purposes. In any case, before doing so, you should keep in mind:
You must not have any ongoing ticket and/or product purchase processes.
We will delete all data associated with your account, and if you later decide to rejoin the Platform, your new profile — even if associated with the same email — will start from scratch.
7. Customer Service
We offer a Customer Service department through our Help system. You can access it by clicking the “Help” button at the bottom of the page. We’re here for any questions you may have regarding the Platform and the services we provide through it.
Customer Service is limited to ticket and product sales and the Platform itself. We are unable to respond to questions regarding the event itself, admission policy, press, etc., as we do not have that information. To get a quick resolution, please contact the Organizer directly.
Customer service is available at the following times (Spanish mainland time):
Monday to Thursday (business days): 10:00 to 18:00
Friday (business days): 10:00 to 23:00
Saturday: 17:00 to 23:00
Sunday: 12:00 to 14:00
If you wish to file a complaint or claim, you can write to us at contact@comedylabtickets.com so we can process it.
8. Newsletter Subscription
When making a purchase, you can check the “I want to subscribe to the Newsletter” box. In that case, you give us permission — both the Platform and the event organizer — to send you promotional and communication material.
9. Event Policies
Smoking is strictly forbidden inside the venue during the performance.
Bringing outside food or beverages into the event space is not allowed.
Entry is permitted up to 30 minutes after the show begins. After that, tickets will be void and non-refundable.
Seat reservations are not guaranteed for late arrivals. If you arrive after the show has started, you may lose your assigned seat without compensation. We highly recommend arriving before the event start time.
All ticket sales are final. No cancellations, refunds, or exchanges will be processed. Guests who exit the venue after entering will not be allowed back in.
The organizer retains the exclusive right to authorize any ticket refunds or exchanges at their discretion.
The organizers reserve the right to deny entry to anyone whose behavior is deemed disruptive or inappropriate. In such cases, the ticket may be refunded.
Any attempt to disrupt or interfere with the performance will result in removal from the venue.
Legal Notice
If you’ve made it this far, it’s probably because you’re looking for information about who is behind the Platform — and since we like to be very transparent, here’s all our contact info so you can reach out to us anytime. Madrid Comedy Lab (also referred to on our website as the Platform) is owned by Madrid Comedy Lab SL, located at Calle Orense 21, 1b - 28020 (Madrid), with Tax ID (N.I.F.) B70676556.
If you want to get in touch, you can email us at contact@comedylabtickets.com and we’ll be happy to assist you.
In this section we give general information about the Platform. If you want to know how our services work or read our privacy policy, check the following sections:
Terms and Conditions
Cookie and Privacy Policy
You must agree to these terms to continue browsing our site and using our service.
I. WHAT IS Madrid Comedy Lab?
Madrid Comedy Lab is a platform dedicated to creating tools that allow both the organization of and participation in various types of events. With this Platform, we aim to offer users an easy way to buy event tickets and provide event organizers with a creative and useful tool to manage and sell tickets for their events.
That’s why on the Platform you can take on two types of roles: event organizer (including ticket sales) or ticket buyer. These different ways of interacting with the Platform are detailed in our Terms and Conditions.
II. CAN I BUY TICKETS WITHOUT REGISTERING?
If you don’t register on the Platform, you can still buy tickets for events hosted on it. However, if you want to organize an event, registration is required.
This section only covers general use of the Platform. Specific terms for purchasing tickets or organizing events are provided in our Terms and Conditions. You can print this document, and if you have any doubts, feel free to email us.
Event organizers may also include their own specific legal terms for their events.
III. AS AN UNREGISTERED USER, WHAT AM I COMMITTING TO?
Simply accessing the Platform makes you a non-registered user, and by browsing, you agree unconditionally to this Legal Notice.
To respect the Platform and other users, you agree to:
Use the Platform, its services, and content in accordance with the law, moral standards, good customs, and public order, responsibly and correctly.
Not make illegal copies of content shown on the Platform, redistribute it, reproduce it elsewhere, take screenshots, or carry out any other action that involves the fixation, distribution, or sharing of materials hosted on the Platform.
Not use the Platform’s registered trademarks or any of our exclusive industrial property rights.
If you decide to purchase tickets through the Platform, you must also read and accept the Terms and Conditions related to ticket purchases.
IV. WHAT ARE OUR RESPONSIBILITIES?
To offer this Platform, there are several elements to keep in mind. So, to clarify, here’s what we are not responsible for, neither directly or indirectly:
Any illegal use of third-party trademarks, product or service names, or any other intellectual property rights by a third party.
For our specific responsibilities regarding ticket sales and event organization, see our Terms and Conditions.
V. COOKIE USAGE
We’ve left the more technical stuff for last. As you probably know, cookies are small pieces of information stored on your device when you visit the Platform from your browser. We reserve the right to use cookies to, among other things, facilitate your navigation on our Platform and more convenient access to the information we provide you contained therein.
If you'd like to learn more, we offer detailed information about the cookies we use in our Cookies and Privacy Policy.
If you believe any information or content on the Platform is illegal, misleading, or violates your rights, please email us at contact@comedylabtickets.com.
We reserve the right to update these Terms of Use according to applicable law, and any changes will be posted on the website. We recommend users check this section regularly.
COOKIES AND PRIVACY POLICY
If you’ve read our Legal Notice, you’ll have seen that we take cookies seriously. This is because international data protection authorities believe cookies are important enough to deserve their own dedicated section in any internet project. To comply with these regulations, the Platform informs you that we use cookies on our website comedylabtickets.com (hereinafter, the Website).
To guarantee your privacy, this Website informs you that we may use our own and third-party cookies to: (i) make browsing and using the Website easier for you; (ii) ensure access to certain features; (iii) improve the quality of the Website according to your browsing habits and preferences.
Our Cookie Policy is subject to periodic updates. You can access this info anytime via the cookie policy link on our website. You can also modify your cookie preferences in your browser settings and reject their use at any time, except for those necessary for the proper functioning of the Website.
The purpose of this policy is to help you understand how we use cookies, why we use them, and what options you have to manage them.
What are cookies?
Cookies are a tool used by web servers to store and retrieve information about their visitors. Cookies are small text files that we send to your computer, tablet, or any other device that allows you to browse the internet when you access certain web pages. Cookies allow, among other things, to keep a record of your browsing habits or your device, your preferences, and remember them upon your return.
Cookies are only associated with an anonymous user and their computer and do not provide references that allow the user's personal data to be deduced.
Cookies can be "session" cookies, meaning they will be deleted once the user leaves the website that generated them, or "persistent" cookies, which remain on your computer until a specific date.
In addition, cookies can be "first-party" cookies, managed by the domain the user accesses and from which a specific service is requested, or "third-party cookies," which are owned by a third party, other than the domain being accessed, which will process the information collected.
Consent
By clicking "Accept" on our cookie banner, you’re giving your consent to the use of all cookies, for the timeframes and under the terms described in this Cookie Policy. You can also reject tracking or marketing cookies via the "Reject here" option. Note: if you reject, you may not be able to continue browsing.
Cookie Settings
The Platform contains links to several social networks (Facebook, X, Instagram, WhatsApp). If you choose to access these networks, you will be redirected to their official pages. Please consult their own Cookie and Privacy Policies, as the Platform does not control what cookies are used there.
If you accepted third-party cookies but now want to delete them permanently, you must do so in your browser settings as revoking consent will stop new cookies but won’t delete existing ones.
Most browsers let you change cookie settings. Typically, you’ll find this in the “Options” or “Preferences” menu. For help, please refer to the following links for commonly used browsers or use the help option in your browser for more information:
- Cookie settings in Internet Explorer - https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-10
- Cookie settings in Firefox - https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectslug=Cookies&redirectlocale=en-US
- Cookie settings in Chrome - https://support.google.com/chrome/answer/95647?hl=en&ref_topic=14666
- Cookie settings in Safari - https://support.apple.com/en-us/guide/safari/sfri11471/mac
- Cookie settings in iOS - https://support.apple.com/en-us/HT201265
These browsers are subject to updates, so these links may change. If so, check your browser’s "Privacy" or "Cookies" section directly. Keep in mind: if you choose to delete or block cookies, it could affect your access to certain features on the Platform.
Policy Updates
We may modify this Cookie Policy in whole or in part due to legal requirements, regulations, or updates from the Spanish Data Protection Agency. When we make changes, we’ll publish the most recent version and update the date at the top of the page. So we recommend you check this section regularly.
Cookies We Use
Name | Purpose | Duration | More information |
Platform’s own | Proper system and purchase process functioning | Until end of session | |
Collect statistical traffic data | Up to 13 months | https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage | |
New Relic | System monitoring and service quality | Up to 13 months | https://docs.newrelic.com/docs/browser/browser-monitoring/page-load-timing-resources/new-relic-cookies-used-browser/ |
Statistics and technical integrations | Up to 13 months | https://www.facebook.com/policies/cookies/ |
Additional Info
By continuing to browse the Website, you acknowledge that you have read and accepted this Cookie Policy and authorize the use of the types of cookies mentioned above, allowing full use of the Website.
If you have any doubts or questions about the cookies we use, feel free to contact us at contact@comedylabtickets.com.
PRIVACY POLICY
Through this document, Madrid Comedy Lab SL informs users of the Madrid Comedy Lab website (hereinafter, “the Website”) about its Privacy Policy, describing what data is collected, how it is used, the users’ choices regarding their data, their rights, data security, commercial communications, and changes to this privacy policy.
When processing personal data, the Platform guarantees compliance with Regulation (EU) 2016/679 of the European Parliament and Council, which protects the rights and freedoms of individuals regarding personal data, especially their honor and personal/family privacy.
Using the Website or any of the services offered implies acceptance of the conditions detailed below.
However, the Platform reserves the right to modify this Privacy Policy at any time to adapt to new laws or internal changes, so we recommend you check it periodically to stay informed.
The Platform guarantees at all times full compliance with the obligations established by data protection laws and digital services laws, as well as any other law that may complement or replace them.
Data Controller
Personal data collected through the Platform will be added to a file owned and managed by the Platform.
Purpose of Processing & Data Quality
All personal data requested in our forms or provided by users during the purchase process of products from our website will be included in our personal data files, managed by the Platform.
All collected data will be handled with the appropriate confidentiality in accordance with current regulations on the protection of personal data, under Regulation (EU) 2016/679 of the European Parliament and of the Council, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC. The platform will maintain the corresponding record of personal data processing activities. The data we request is appropriate, specific, and necessary for the purpose for which it is collected, and it will not be used for any purpose other than that for which it was provided.
To properly provide the contracted service, the user agrees that the Platform may share their data with the service provider related to the booking. These conditions will be available during the purchase process. If you are buying on behalf of another person, you agree to obtain their consent before providing their data.
The user shall, in any case, be responsible for the accuracy of the data provided and must notify the platform of any changes to it. The platform reserves the right to exclude from its services any user who has provided false information, without prejudice to any other legal actions that may apply.
The Platform may process user data for the following purposes:
Promoter Registration: The data provided by promoters will be used for the delivery of services offered through the Website, as well as for sending newsletters regarding updates and communications related to the service, which may be of interest to them. When registering, you provide basic information, including your email address and a password. You agree to maintain the security and confidentiality of your password. You are solely responsible for anything that happens as a result of not keeping this information secure and confidential.
Ticket Purchases: To manage the contracting of products and services offered through the Website or by telephone, as well as the management of the contractual relationship between the platform and the Users. During the purchasing process, financial data (e.g. bank card information) may be collected in order to pass it on to the payment processing entities. This is based on the free and lawful acceptance of the legal relationship between the User and the platform, which involves sharing data with third parties for the fulfilment of the purposes stated.
Access to the private area: To manage registration and any data Users may generate within this area, with the purpose of overseeing general account administration, maintenance, monitoring, and the overall management of their relationship with the platform.
Buyers: The data provided by users when making a purchase will be made available to promoters for future communications. If express consent has been given, this data may also be used for commercial communications by the event organizer, as well as by the owners of the platform and its technology.
Promoter pages: All data provided through contact forms on the spaces designated for promoters will be visible not only to the promoter but also to the platform.
Data Collection
We collect two types of data:
1. Information you provide us:
The platform collects and requests certain personal data in order to enable the use and proper functioning of the website. Without this data, it may not be possible to provide all the requested services.
By completing the Registration Form, users must provide the following information, which must be accurate and truthful: first name, last name, email address, and password.
You may also choose to provide us with additional information by filling out a contact form or by getting in touch directly via email.
2. Information We Collect from Third Parties
When you access our website, we collect information about how you use it. While browsing, data such as your IP address, browser type, access time, and the addresses of websites from which you accessed ours may be obtained, as well as your browsing data. Collecting this information allows the platform to tailor content, offers, and navigation to each user in order to improve our services and your experience on the website.
User Rights
You may exercise your rights to access, rectification, deletion, opposition, portability, and restriction by contacting us at contact@comedylabtickets.com or sending written communication to the following postal address: Calle Orense 21, 1b - 28020 (Madrid), Spain. Please include a copy of your ID and clearly indicate the right you wish to exercise.
The platform informs its users of their right to file a complaint with the Spanish Data Protection Agency if they believe they have not received adequate assistance in exercising the rights mentioned in this section.
Data Sharing with Third Parties
Personal data of users may be accessed by third parties or collaborators who provide services to the platform, as well as by the organizers of the events the user attends. This is for the purpose of managing service delivery, contacting the user in the event of any changes to the event, and complying with any legal requirements.
In this regard, we would like to highlight our collaborator who provides the ticketing technology: crocantickets S.L., with Tax ID number B-87004933, registered address at Calle de Henri Dunant, 15-17, 28036 Madrid, and contact email hola@crocantickets.com.
How do we protect your personal data?
We are committed to protecting your personal information. We use appropriate technical and organizational measures to safeguard your personal information and privacy, and we periodically review these measures. We protect your personal information through a combination of physical, computer-based, and logical security controls, including access controls that restrict and manage how your personal and data are processed, managed, and handled.
Data Retention
The platform informs its Users that their personal data will be kept for the time strictly necessary for the purposes of the processing for which it was provided, as long as the User has not revoked their consent, and in any case, in accordance with the data minimization principle set out in the applicable regulations.
In the event that the right to erasure is exercised, the data will be blocked and kept in a restricted manner, available to the competent authorities for the period and for the legal purposes established in the applicable regulations, in order to address any potential liabilities arising from the processing. After this period, the data will be deleted.
Minors
As a general rule, minors must have obtained prior authorization from their parents, guardians, or legal representatives to use the Website, who will be responsible for all actions carried out through the Portal by the minors under their care. In those Services where it is explicitly stated, access will be restricted exclusively to individuals aged 14 and over.
Applicable Law and Jurisdiction
The applicable law in the event of a dispute or conflict regarding the interpretation of the terms that make up these Conditions of Use, as well as any matter related to the services of the Portal, will be Spanish law.
For the resolution of any controversy that may arise in connection with the use of the Portal and its services, the parties agree to submit to the jurisdiction of the Courts of the city of Madrid and their higher courts, with express waiver of any other jurisdiction that may apply and differ from the one mentioned.